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ASHTAX PARTNERS
TERMS OF SERVICE

(Last Updated: December 2025)

Welcome to ASHTax Partners (“Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your use of our website, services, and any related platforms operated by ASHTax Partners, including virtual tax filing, consultations, document uploads, training, and communication channels.

By using our website or services, you agree to these Terms.

If you do not agree, please discontinue use of our services.

1. Description of Services

ASHTax Partners provides:

Tax preparation and filing services for individuals, families, self-employed workers, and small businesses
Virtual and mobile document submission
Tax planning guidanc
IRS notice and audit support
Refund advance options (when available and subject to partner bank approval)
Education and training services through AshTax Academy

We do not provide legal, investment, or financial planning services unless otherwise stated.

2. Eligibility

By using our services, you confirm that you are:

At least 18 years old, or using the service with parental/guardian consent
Providing accurate, truthful, and complete information
Authorized to submit your tax information and documents

You are responsible for maintaining accurate personal and financial information required to complete your tax return.

3. Client Responsibilities

To ensure accurate tax preparation, you agree to:

Provide complete and accurate information and documentation
Upload necessary tax forms (e.g., W-2, 1099, 1095-A, income statements, ID, etc.)
Review your return for accuracy before approving filing
Respond promptly to requests for additional information

ASHTax Partners is not responsible for inaccuracies caused by incomplete or incorrect information provided by the client.

4. Accuracy of Tax Returns

We strive to prepare accurate tax returns based on the information you provide.
However, we cannot guarantee refund amounts, tax outcomes, or IRS acceptance.

You acknowledge that:

Refund amounts are determined by tax laws, IRS calculations, and your eligibility
IRS processing delays or audit selections are outside our control
We are not responsible for penalties or interest resulting from information you provided that was inaccurate, incomplete, or omitted

If a return must be amended due to your error or omission, additional fees may apply.

5. Virtual Filing and Electronic Communications

By using our service, you authorize us to communicate with you electronically, including:

Email
SMS/text
Secure client portals
Internal messaging systems

You also authorize us to electronically file your tax return once you have reviewed and approved it.

6. Fees & Payments

Service fees vary based on the complexity of the tax return.
By submitting your documentation and authorizing preparation, you agree to pay all applicable fees.

Additional fees may apply for:

Amendments
IRS letter or audit assistance
Year-round consulting
Refund advance products (where available)
Express or priority services

Refund Advance products are subject to eligibility, lender approval, and separate third-party terms.

7. Refund Advance Disclaimer

Refund Advance is not guaranteed.
Eligibility is determined by the partnering bank and not by ASHTax Partners.
Approval decisions, fees, and repayment terms are governed by the lender.

8. No Legal or Financial Advice

Our services do not constitute:

Legal advice
Investment advice
Financial planning advice

Any decisions you make using our services are your responsibility.

9. IRS Notices & Audit Support

We may assist with IRS letters, notices, or audits related to returns we prepared.
This assistance may require an additional fee unless otherwise stated in your package.

We do not represent clients before the IRS unless separately contracted and authorized.

10. Privacy & Data Security

We take the protection of your information seriously.
Your data is stored securely and used only for the purpose of providing our services.

Please review our Privacy Policy (provided separately) for more details on:

What data we collect
How your data is used
How your data is stored and protected
Your rights regarding your information

11. Limitation of Liability

To the fullest extent permitted by law, ASHTax Partners is not liable for:

IRS delays or processing issues
Penalties or interest resulting from incorrect information you submitted
Loss of income, profits, or damages resulting from use of our services
Actions taken by third-party lenders (e.g., refund advance programs)

Our maximum liability shall not exceed the total fees you paid for the service related to the claim.

12. No Guarantee of Outcomes

We cannot guarantee:

A specific refund amount
Eligibility for credits or deductions
Eligibility for refund advances
That your return will not be selected for audit
Processing timeframes determined by the IRS or state agencies

13. Cancellation & Refund Policy

If you choose not to proceed with your filing after we have prepared your return, a preparation fee may still apply.

Refunds are not issued for completed or filed returns.

14. AshTax Academy Training Terms

Enrollment in AshTax Academy includes access to educational content and mentorship but does not guarantee:

Employment
Certification
Income or business success

Separate terms may apply to Academy enrollment.

15. Intellectual Property

All content on this website—including text, images, branding, logos, graphics—is owned by ASHTax Partners and may not be copied, distributed, or used without permission.

16. Modifications to These Terms

We may update these Terms at any time.
Changes take effect immediately upon posting to the website.

17. Governing Law

These Terms are governed by the laws of the State of Alabama.

18. Contact Information

For questions regarding these Terms, please contact:

ASHTax Partners
Email: [email protected]
Phone: (205) 305-5756
Address: 8316 1st Ave N, Birmingham, AL 35206

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